Refund policy

tems may be returned within 30 days of receiving your shipment. (Some exceptions may apply.)

  • Returned items must be:
    • In new condition & securely packaged
    • CDs/vinyl/cassettes/DVDs must be unopened & in their original seal.
    • Clothing must be unwashed & unworn.
  • To initiate a return, please reach out to us at the applicable contact from the following list:
    • Unopened/Unused Items: info@ragsandrichesmusic.com
      • Please include your order number & the name(s) of item(s) you are returning.
    • Defective or Damaged Items: info@ragsandrichesmusic.com
      • Please include your order number, the name of the item you are returning, & a photo of the damage (if applicable).
    • Digital Media
      • Digital media purchases are non-refundable.
      • If you encounter any issues downloading your files, please submit a support ticket using the link in the footer below. 
  • Exchanges:
    • We do not process exchanges for returned items.
    • Any items returned to us will be refunded.
  • Non-returnable Items:
    • Apparel items with observable signs of use
    • Opened CDs/vinyl/cassettes/DVDs (not-including defective items)
    • Downloadable digital media
    • On Demand Items
    • Items that are damaged and/or missing components that were not originally received in this condition.
    • Items missing the serial number or UPC.
    • “Final Sale” items
    • Undergarments
    • Fragrances
    • Items purchased at outside retailers
    • Items purchased at live events
    • Items listed as non-returnable at our online store.
  • Items that were not delivered:
    • Any items returned to us as undeliverable will be refunded and returned to inventory.
    • If you did not receive your shipment, you may request a replacement or refund within 30 days from the ship date of your order.
  • Processing Returns:
    • Refunds will be applied to your account within 15 business days after we receive and process your return.
    • Shipping & handling costs are non-refundable.
    • You will be responsible for any shipping costs associated with returning your item(s) to us.
    • We recommend using a carrier that offers tracking & insurance.
  • Return Address:
  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
  • Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
  • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.